Refund policy

Return & Refund Policy

Custom-Made Products – Final Sale

All of our blinds, shades, valances, and other custom window treatments are made specifically to the measurements, colors, materials, and options selected by the customer. Because these products are custom-made, all sales are final once production has begun.

We do not accept returns, exchanges, or refunds for the following reasons:

  • Customer changed their mind after placing the order.

  • Customer does not like the color, material, style, weight, appearance, or overall look of the product.

  • The product is different from what the customer expected.

  • Incorrect measurements were provided by the customer.

  • The product does not fit because of customer measurement errors.

  • The customer ordered the wrong size, color, material, mounting option, or other configuration.

  • The product is no longer needed or wanted.

  • The product does not meet the customer's personal expectations or preferences.

Colors displayed on computer monitors, phones, and other electronic devices may vary from the actual product due to screen settings, lighting conditions, and normal material or dye-lot variations. These differences are not considered manufacturing defects.

Damaged, Defective, or Incorrect Products

We stand behind our workmanship. If your order arrives damaged, has a manufacturing defect, or was manufactured differently from the specifications confirmed in your order, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photos showing the issue

  • Photos of the packaging if the product was damaged during shipping

After reviewing the claim, if we determine that the product is defective, damaged, or was manufactured incorrectly by us, we may, at our discretion, repair the product, provide replacement parts, remake the affected product, or issue an appropriate refund.

Measurements

Customers are responsible for verifying all measurements before submitting an order. We manufacture products according to the measurements and specifications provided at the time of purchase.

Products made correctly according to the measurements provided by the customer are not eligible for return, exchange, remake, or refund due to measurement errors.

Return Authorization

Do not return any product without contacting us first and receiving authorization.

Unauthorized returns may be refused and will not automatically qualify for a refund.

To report a damaged, defective, or incorrectly manufactured product, please contact us through the contact information provided on our website.

By placing an order, the customer acknowledges and agrees to this Return & Refund Policy and understands that custom-made products are final sale except in the circumstances described above.